OUR GROOMING POLICY

---

At the time you drop off your pet, we will be able to give you an approximate time for pick up. We will text you as soon as your pet is finished. Please come for collection as soon as you can as they can’t wait to see you.

The grooming process usually takes 3 hours. We do not rush your dog through grooming procedures. We use the time to make sure your dog is thoroughly cleaned and we hand dry all dogs. After the dog is completely dry. we will begin the grooming process. Scissors are mostly used for the entire grooming process. After we finish cutting and shaping your dog to your liking, we'll finish it off with a doggie cologne. 

Please be aware some dogs may be required to stay with us longer than we originally organized, usually this is due to coat condition or doggy behaviour and sometimes we fall behind schedule.

For safety, we suggest all pets are on lead when handed to groomer.

Online Booking - You will receive an automatic reminder message two days in advance called Godaddy. You won't be able to reply to that number. If you want to cancel or reschedule an appointment, please text this number 0466 848 855. Thank you

Booked by phone & Walk-in - You will receive a text reminder 2 days before your appointment. 

If you wish to reschedule or cancel your appointment, please let us know as soon as possible. We request 48 hours' notice to cancel and reschedule. A $100 cancellation fee is required to rebook.

• COZY PET STUDIO require any cancellations to be made at least 48 hours in advance. Please note that if you cancel or reschedule without significant notice your appointment. Being a small business means that missed appointments directly affect us financially. Please understand this is a tiny salon that can only groom very limited amount of dogs a day. On the day cancellation doesn’t leave us enough time to fill up or organise the schedule of the day. This requires cancellation fee of full amount of what your appointment booked for re book or to keep your next appointment if you have pre existing bookings.

• For the no shows, no future appointment will be made.

• Let us know if you think you will be running late, we may cancel your appointment if you be more than 15 minutes late with no contact and cancellation fee will apply.

In order to keep a sanitary work environment, please take your dog for a walk to relieve themselves prior to your appointment.

The dog's vaccination and deworming must be up to date. Records may be requested at time of booking.

All pets receiving services should be on flea treatment. You must let us know prior to arrival if doggo may have fleas, as this involves doggo being carried directly in to bath. Dogs found with fleas will require a mandatory flea wash at extra cost. Additional charges are also applicable for the treatment of our equipment to prevent spread. (Flea & tick shampoo $40)

Before service, it is your duty of care to inform our staff if you suspect your dog to be aggressive towards other dogs. In the event that your dog becomes too stressed or dangerous to groom, COZY PET STUDIO has the right to refuse grooming services, stop grooming service or cancel grooming service at any time before, during or after grooming and the client will be charged appropriately for work completed to that point.

Dogs with severely matted coats require extra attention. COZY PET STUDIO will not cause serious or undue stress to dogs by de-matting. Mats can be difficult to remove and may require the dog to be shaved. Removing a heavily matted coat can cause nicks, cuts or abrasions. Heavy matting can also trap moisture and urine near the dog’s skin, allowing mold, fungus or bacteria to grow, and or revealing skin irritations that existed before the grooming process. After effects of the mat removal can include itchiness, redness, self-inflicted irritations or abrasions, and failure of hair to regrow. If your pet needs to be shaved to remove matting, you acknowledge that you agree to this procedure and any risk. There is an additional charge for this process. Also, Ear Hematoma in Dogs may happen when your dog has excessive ear scratching, head shaking, or broken blood vessels within the ear flap after shaving.